Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Frequently Asked Questions
Madrassports offers a wide range of premium cricket gear and accessories, including bats, balls, gloves, pads, helmets, kits, shoes, and training equipment. All our products are sourced from trusted brands to ensure top-notch quality and performance.
Yes! All products sold on Madrassports are 100% genuine and sourced directly from authorized dealers and manufacturers. We take pride in offering only authentic, high-quality equipment to our customers.
Most orders are processed within 24–48 hours and delivered within 3–7 business days, depending on your location. You’ll receive tracking details once your order is shipped so you can monitor the delivery status easily.
Madrassports provides a trusted payment gateway with multiple secure options including credit/debit cards, UPI, net banking, and popular digital wallets. All transactions are encrypted to ensure complete data protection.
Yes. We have a hassle-free return and exchange policy. If you receive a damaged, defective, or incorrect product, you can request a return or replacement within 7 days of delivery. Our support team will guide you through the process smoothly.
Choosing the right bat depends on your age, height, playing style, and personal preference. Madrassports offers a detailed size and weight guide to help you select the ideal bat. You can also reach out to our support team for expert advice based on your level of play — whether you’re a beginner, intermediate, or professional cricketer.
Yes, we provide bat customization services, including handle grip preferences, weight adjustments, and name engraving (where applicable). This allows players to have a truly personalized experience. You can request customization during checkout or contact our team for more details.
If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos as proof. Our support team will review your case and arrange a replacement or refund as per our return policy. Customer satisfaction is our top priority.
Currently, Madrassports delivers across all major cities in India. However, we are working towards expanding our shipping network to serve international customers soon. Stay tuned for updates as we continue to grow our reach globally.
You can reach our customer support team through email, phone, or the contact form available on our website. We’re always happy to assist you with product recommendations, order updates, returns, or any other questions you may have. Our goal is to provide quick, reliable, and friendly support every time.